UK Mainland Delivery
We aim to deliver next working day, or on your preferred date of delivery, however we cannot guarantee your chosen day or the speed of our deliveries, please allow 1-5 working days for your delivery. We recommend not to book fitters to install your flooring until you have received your products.
Currently, orders with a value over £150.00 qualify for free delivery to UK mainland. The standard delivery charge that applies for all orders under £150.00 is £19.95 (inc VAT). However, some orders may not qualify for free delivery due to access or location please see “Delivery Restrictions”.
For other delivery options please e-mail (firstname.lastname@example.org). Our customer service team can advise you on alternative shipping arrangements and their charges.
In the unlikely event that your delivery address is not covered by our network of suppliers or if you live in an area where access is restricted (e.g access does not allow for a large lorry) then unfortunately you may not qualify for free delivery*. If you are outside of our delivery areas or access is restricted then one of our sales team will be in touch to offer you a delivery quotation.
Please note that although we cannot guarantee next day delivery, where possible we will send next day for free. However, in some circumstances a fee may be applicable.
*excluded areas for free delivery.
Cornwall, North Devon, Scottish Highlands, Mid Wales, North Wales, West Wales.**
** We will always endeavor to offer free delivery even if you are outside of the area covered by our network of suppliers. Please contact us via phone at 0330 094 7743 or email at email@example.com if you are unsure.
To keep you informed throughout the entire delivery process, when we receive your order you are sent an e-mail order confirmation, followed by a notification of dispatch when your order has left our warehouse.
How your order is delivered
Deliveries are made ‘kerbside’. Handling the goods is the responsibility of the recipient of the goods. When making a large order we advise to plan ahead, and arrange a second pair of hands to help if you’re receiving lots of boxes, especially if your order is for a room not on the ground floor. Please note: This applies to flats, tower blocks, high rises etc.
If for any reason your order didn’t arrived within 1-5 working days, please contact us straight away. If after a couple of days your order has still not reached you, we will investigate and, if necessary, send you some new items to replace the ones you haven’t received.
If your order arrives as arranged but we’re unable to deliver because there’s nobody home, there’s inadequate help available, the goods are refused, or the order is cancelled whilst in transit (goods are in transit 24 hours before the chosen delivery date) you will be liable for any additional costs incurred for the goods being returned.
Condition of Goods
If you have faulty, missing or incorrect goods then please contact a member of our customer service team via e-mail (firstname.lastname@example.org).
In the unlikely event that any of the items in your order are faulty, you have 3 days after delivery to let us know. We will ask you to return the damaged or faulty goods to us straight away. Shipping charges on returned items are at the customer’s expense and we do not accept responsibility for goods lost or damaged in transit.
Missing or Damaged Goods
If you find that any items in your order from Flooring King have been lost or damaged in transit, please make sure that this is noted down on the carrier’s delivery note and contact us immediately.
Please note: We cannot accept claims for missing or damaged goods after the carrier has left the delivery address, unless they have been signed for as damaged or missing.
You, the customer/recipient of your purchased goods must check that all flooring products are in perfect condition before using them.
Flooring King cannot accept any claims for damaged, faulty or mis-described items once they have been used or fitted. Such use or fitting shall be taken as proof that the buyer or his agent has accepted that the goods are in perfect condition.
You must accept full responsibility for the suitability of the items ordered for the purpose to which they are used.